FAQs- KNITTED & KNOWN PHYSICAL ITEM

Can I pay for my order when it's done?
All orders must be paid for before they will be made. 

Can you hold an item for me?
All ready-to-ship items can be held for 24 hours with an invoice. The invoice must be paid within 48 hours, or it will be deleted and the item returned to stock

When will my order be shipped?
Each item has its own processing time. The processing time is between 3-8 days. Blankets have a processing time of 2-5 weeks. Ready-to-ship items are shipped 1-3 days after ordering. Everything else may vary 

Am I able to place a custom order?
Yes! You can place a custom order on any Knitted & Known items. This includes colors and sizes. However, Knitted & Known has the right to refuse any custom order for any reason. 

Can I return my item?
Knitted & Known wants you to be satisfied with your purchase. If you are not completely satisfied with your purchase, it may be returned within 14 days of the delivery date for a full refund of the sale price. Knitted & Known will accept a return, minus the original shipping cost, and credit your account within 7-10 days upon receipt. All returned items must be unworn, undamaged, clean, and in their original condition with all packaging intact. RETURNS EXCLUDE TUTORIALS AND THE COZY BOX.

We are not responsible for any loss or damage occurring in the shipping process.

FAQ- KNITTED & KNOWN CLASSES

Why are your classes so expensive? 
Here is a cost breakdown for the blanket class.
Materials = $45-$55
Travel to the class = $5 both ways
Instructor fee =  $30-$40, depending on the materials. This fee is broken down into the 4.5 hours the instructor is setting up, teaching, and cleaning up. $6.50-$9 an hour. 

What is the age limit for your classes? 
The youngest I have had complete a blanket class successfully is 10 years old. This does not mean all children this age are a good fit for the class. As a momma of 3, I know each kiddo is different and some can sit and learn, and some get bored easily :) Please consider these questions before buying tickets for you and your child. These questions are also for the Bee class, Pumpkin class, and Stocking class 
Factors parents should consider:
1. Is your child interested in learning this style of knitting?
2. Can your child sit for 2 or 3 hours doing the same thing?
3. Can your child follow instructions without getting upset or frustrated while learning something new?